Terms and Conditions

We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Returns and Cancellations

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us via enquiries@mycondom.co.uk quoting your name, order number and details of the product(s).

Goods must be returned within 28 days to the below address:
Returns,
The Granary,
Water Lane Farm,
Water Lane,
Albury,
Guildford,
Surrey,
GU5 9BD

Where you are cancelling your order within this cooling-off period we will refund the full cost of the item once returned. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.

If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods.

If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Refunds

Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.
Faulty Items

In the rare event you have a faulty item, please return to us at the below address for an exchange or refund. Please note, we cannot refund any postage costs incurred by your return.

Returns,
The Granary,
Water Lane Farm,
Water Lane,
Albury,
Guildford,
Surrey,
GU5 9BD

If posting goods, please keep proof of posting.

Privacy

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. MyCondom.co.uk has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractural obligations with MyCondom.co.uk The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.

Using a Communal Computer

If using a communal computer, please follow the instructions below before and after placing your order.
Go to Control Panel, then Internet Options.
Click on the general tab.
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history.
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.

Payment Currency

We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.
Payment Cards Accepted

We accept the following cards:
MasterCard / Visa / Visa Electron / Maestro / American Express / Switch / Solo

Other Payment Methods

We also accept payment through PayPal.

Payment Security

We use the PayPal payment gateway which utilises industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.

Processing Payments

Once you have submitted your order, PayPal will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order. PayPal will advise you if the payment is not authorised by your bank or card issuer.

MyCondom Organisation

MyCondom.co.uk is owned by:
Green and Clark Trading Ltd.
The Granary,
Water Lane Farm,
Water Lane,
Albury,
Guildford,
Surrey,
GU5 9BD

Registered in England and Wales no 6756993.
VAT registration number 946 7515 87.