FAQ

Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

How can I be assured product quality?

myCondom.co.uk only sell genuine Durex, Mates, EXS, Protex, Pasante and Condomi condoms, therefore they all bear the British kite CE quality mark.

How can you provide such good value?

We can provide this amazing value by purchasing our stock in bulk, the more we buy the more you save. To keep costs to a minimum our condoms are posted without retail boxing, unless otherwise stated, the condoms will arrive loose in a jiffy bag or similar unmarked packaging. As myCondom.co.uk is an internet based business, we have no large overhead costs.

How discreet is your service?

All of our products are delivered in either jiffy bags or brown paper wrapping, depending on size. Your bank statement will show a purchase from MYC.

How long will it take for my condoms to arrive?

You will normally receive your order within 2 working days, however Royal Mail cannot guarantee expected delivery times, some local post offices may be slower than others.

If after 7 working days you still haven't received your order then please contact us at enquiries@myCondom.co.uk and we will look into the matter. 7 working days needs to pass before we can claim it as lost in post with Royal Mail.

See our full Postage and Packaging details here.

What are the expiry dates on the condoms?

All of the condoms myCondom.co.uk supply have a minimum of 2 years until they expire unless stated on the product information page. If they have less than 2 years until they expire this will be reflected in the price.

What is your returns policy?

We will happily refund the full cost of your order if you are not 100% satisfied, please email enquiries@myCondom.co.uk to arrange a product return and refund within 7 days of your purchase.  See our terms and conditions for full details.